❓ Frequently Asked Questions (FAQ)
🔸 Do you offer free shipping?
Yes! We offer free U.S. shipping on orders over $35. Shipping rates for international orders are calculated at checkout.
🔸 How long will it take to receive my order?
We typically ship orders within 1–3 business days. U.S. delivery usually takes 3–5 business days depending on your location.
🔸 Can I personalize a charm?
Absolutely! Many of our charms can be customized with initials, names, or short phrases. Just check the product page for personalization options.
🔸 Do you accept returns or exchanges?
Since our charms are made to order, we generally do not accept returns. However, if there is an issue with your order, please contact us and we’ll make it right!
🔸 What are the charms made of?
Our bag charms are made with high-quality materials like enamel, resin, and plated metals. Each charm is carefully assembled and checked before shipping.
🔸 Do you ship internationally?
Yes, we do! Shipping costs and delivery times vary based on the destination. International customers are responsible for any customs duties.
🔸 Can I send this as a gift?
Definitely! Just mark your order as a gift at checkout and you can even leave a note. We do not include pricing in gift packages.
🔸 Still have questions?
No worries! 💬 If your question isn’t listed here, just contact us — we’ll get back to you super fast, pinky promise! 💕
We’re always here to help 🦋